Technical Support Specialist - Part-time, First Shift (20 hrs weekly)

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy.

• →Associate's Degree in computer field preferred or equivalent experience. required

• 1-3 years experience in customer service environment preferred

• Familiarity with individual or end-user computing environment.
• Ability to coordinate user requests, through to resolution.
• Ability to adhere to Versiti IS standards and work in a regulated environment.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Demonstrated organizational skills.
• Ability to work with minimal supervision.
• Familiarity with standard business desktop applications.

• Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required
• Network printers and multi-function devices. required
• Service Desk ticketing systems. required
• All Microsoft office products including Office 365 and Sharepoint. required
• All Adobe products. required
• VMWare. required