Client Service Representative- San Ramon, CA

• A team built around a “better together” philosophy
• A predictable 40-hour schedule with alternating Saturdays off
• A weekday off when you work Saturday
• Leadership that values your ideas, feedback, and contributions
• Weekly and monthly meetings that encourage open communication and collaboration
• Mentoring and support as you grow and advance your career
• Opportunities to use your skills to make a positive impact in your community
• Occasional coffee runs and meals on us
• An always-stocked fridge with drinks and snacks
• A team that understands the importance of having a great life outside the hospital

• Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly
• Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods
• Welcome new clients and share information about hospital services, policies, and resources
• Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team
• Monitor and respond to client communications throughout the day
• Create and maintain accurate client and patient records
• Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks
• Verify prescription and client information before releasing medications
• Address client concerns with empathy and involve the appropriate team member when additional support is needed
• Keep the reception area clean, organized, and welcoming
• Contribute ideas that improve client service, hospital workflows, and the team experience
• Maintain a positive, team-focused approach, even on busy days

• Previous client service, customer service, or front-desk experience
• Veterinary or medical office experience is a plus
• Strong communication and people skills with a warm, professional phone and in-person presence
• Comfort managing multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy, especially with scheduling, records, and payments
• A positive, supportive, and team-focused approach
• Confidence to own your responsibilities while knowing when to ask for help
• An eagerness to learn and grow within the veterinary field
• A commitment to teamwork, mutual respect, and exceptional client service

At Gateway Pet Hospital, being part of the team means having a voice. You’ll have regular opportunities to share feedback, contribute ideas, and help us continue improving the experience we provide for our clients, patients, and each other.

You’ll also enjoy a consistent schedule, mentoring and career support, collaborative team meetings, occasional coffee runs and meals, and a stocked fridge for those busy days when a snack makes everything a little better.

If you’re ready to join a veterinary team where your ideas, skills, and contributions matter, we’d love to meet you.

Bring your customer-service experience, organization, communication skills, and team-first attitude. We’ll bring the support, opportunities to grow, and a workplace where your voice is valued.

Diversity, equity, inclusion, and belonging are core values at Gateway Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.