Flight Services Manager

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

In this role, you will coordinate the end-to-end execution of client trips by managing key operational details and ensuring flight itineraries are accurate and aligned. You will work closely with the Relationship Manager and internal teams to deliver exceptional day-of-flight experiences while handling any irregular operations with precision, care, and professionalism. This is a key role ensuring operational excellence and member satisfaction.

• →Collaborate with assigned Relationship Manager to prepare and finalize accurate, high-quality flight itineraries
• →Coordinate off-fleet quotes using Avinode and internal processes, reviewing and confirming operational alignment
• →Conduct final quality checks on trip details, including catering, ground transportation, FBOs, and crew coordination, ensuring internal teams are informed
• →Send timely day-before and day-of-flight communications to clients, including confirmation emails and app updates
• →Proactively manage IROPs (irregular operations) by coordinating internally and communicating clear, and timely updates to the client
• →Serve as a central point of contact for last-minute changes, ensuring logistics are swiftly adjusted and clearly communicated
• →Maintain accuracy across platforms, documentation, and communications to uphold service standards and client trust
• →Identify opportunities to improve processes and enhance the member trip experience

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Experience in operations coordination, logistics, or flight scheduling
• Strong organizational and quality assurance skills
• Excellent communication and problem-solving ability
• Proficiency in managing trip details in CRM or scheduling systems
• Minimum of 3-5 years sales support or customer service-related experience required
• Bachelor’s degree or relevant experience in a high-touch customer service environment

While not mandatory, here are some additional things that would make you stand out:

• Familiarity with aviation operations, off-fleet charter tools such as Avinode, or logistics systems
• Experience coordinating complex travel or event itineraries
• Ability to anticipate issues and solve problems quickly
• Comfort working cross-functionally and managing time-sensitive opeartional updates

We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:

Standard office and computer usage required

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability,  genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!