Facilities Maintenance Technician

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Provide multi-skilled Facilities Maintenance Technician to provide first-response technical support across critical building systems, including electrical, HVAC, mechanical (pumps and water systems), and fire/life safety systems. 

This role is essential to ensure operational continuity, rapid incident response, and early detection of equipment issues within a corporate building environment. 

• Respond to electrical faults, alarms, and service interruptions. 

• Perform first-level troubleshooting on panels, breakers, lighting, and circuits. 

• Conduct routine inspections of electrical rooms and identify potential risks. 

• Perform basic diagnostics and maintenance on HVAC systems. 

• Replace filters, adjust belts, clean drain lines, and monitor system performance. 

• Identify and escalate system abnormalities or failures. 

• Monitor and support operation of water pumps, pressure systems, and related mechanical equipment. 

• Identify abnormal conditions such as: 

• Noise 

• Vibrations 

• Leaks 

• Pressure inconsistencies 

• Perform basic checks and support maintenance activities within defined limits. 

• Escalate mechanical failures to specialized vendors when required 

• Support monitoring of fire alarm systems (FACP) and related devices. 

• Respond to alarms and assist with initial verification procedures. 

• Report system faults, impairments, or abnormalities immediately. 

• Support operation of critical systems including UPS, and elevators (coordination level). 

• Assist in preventive and corrective maintenance activities. 
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• Manage, update, and close work orders in CMMS. 

• Maintain accurate records of interventions, incidents, and system conditions. 

• Track recurring issues and support data-driven decision-making.

• Follow all safety procedures including LOTO, PPE, and safe work practices. 

• Identify and report hazards or unsafe conditions. 
• Ensure compliance with building and safety standards.

• Support operational efficiency and system optimization initiatives. 

• Provide feedback on system performance and maintenance opportunities. 

• Act as first responder during system failures and building incidents. 

• Support rapid stabilization of critical systems. 

• Perform basic condition monitoring using: 

• Thermography (where applicable) 

• Visual inspections 

• Noise and temperature checks 

• Identify early signs of failure such as: 

• Overheating 

• Wear and tear 

• Imbalance or abnormal operation 

• Document findings in CMMS and report anomalies. 

• Support tracking of equipment trends and recurring issues.

• P1/P2 incident response and stabilization time 

• Work order SLA compliance 

• Repeat incident rate 

• CMMS data accuracy 

• Safety compliance and incident prevention 

• CMMS / Helpdesk platforms 

• Electrical testing equipment (multimeter, clamp meter) 

• HVAC maintenance tools 

• Basic mechanical inspection tools 

• Thermography tools (basic use) 

• Fire alarm panel interface (FACP) 

• Two-way radios 

• Building Management System (BMS)  

• Multi-system troubleshooting (Electrical, HVAC, Mechanical) 

• Basic understanding of pump and water systems 

• Strong safety mindset and compliance discipline 

• Ability to prioritize and respond under pressure 

• Analytical thinking for early fault detection 

• Effective communication and documentation skills 

• Minimum 2 years of experience in Facilities Maintenance, Electrical, HVAC, or Mechanical systems. 

• Technical certification in Electrical, HVAC, Mechanical, or related field. 

• Experience with CMMS systems (preferred). 

• Knowledge of LOTO and safety standards. 

• Basic to intermediate English proficiency (preferred), especially for reading technical manuals, vendor coordination, and system interfaces. 

• Experience in corporate or commercial buildings. 

• Exposure to predictive maintenance practices. 

• Basic knowledge of: 

• Fire alarm systems 

• UPS systems 

• Pump and water systems 

• Ability to communicate in English (verbal and written) is a plus.