Service Advisor, Coquitlam

• →Greet customers warmly, schedule service appointments, and provide accurate timelines for vehicle repairs.
• →Listen to customer concerns, look up vehicle service histories, and recommend necessary maintenance or mechanical repairs.
• →Guide customers through choosing the right tires based on vehicle specifications, driving habits, and budget.
• →Translate complex mechanical jargon from the technicians into simple, easy-to-understand explanations for the customer.
• →Create accurate cost estimates for parts and labor, obtain customer approval before work begins, and process final invoices.
• →Coordinate with shop and technicians to maximize daily bay productivity and ensure parts arrive on time.

• 2+ years of experience as a Service Advisor, Service Writer, Parts Counter Consultant, or in a similar customer-facing role within the automotive repair or tire industry. Experience in a tire-specific or mechanical shop is highly preferred.
• Strong basic understanding of automotive mechanics, preventative maintenance, and tire sizing/brands
• Proficiency with automotive shop management software
• Strong verbal and written communication with a proven track record of building customer trust.
• Highly organized with the ability to multitask under pressure, prioritize competing demands, and thrive in a fast-paced environment.
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract

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