Service Manager, Edson

Ca-Ab-Edsonmid

OtherService Manager

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Quick Summary

Overview

Overview Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity,

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OtherService Manager

Competitive wages based on experience: $75,000 to $80,000 + Incentive Bonus
Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement
Regular day shift schedules
Great discounts for you and your family on tires, parts, and mechanical services
The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

Overseeing and managing mechanical and tire services
Setting quality standards and maintaining the quality of all shop activities
Creating work orders and arranging bookings and communicating them to the technicians
Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
Recommend tire service, specialty tire service, wheel and mechanical service to customers
Ensuring completion of shop maintenance and repair work
Addressing customer complaints and inquiries in a courteous, professional manner
Advising technicians of work that must be completed
Ensuring technicians compliance with company standards regarding quality, safety, and customer service
Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
Maintaining the cleanliness of the shop

5+ years of automotive industry experience
Must have an advanced knowledge of mechanical and tire services in a commercial automotive environment
Dedication to providing exceptional customer service
Proven leadership ability, with a strong focus on operations and business processes
Commercial vehicle inspection program and out of province inspection certifications
High level of integrity and accountability
Ability to develop and maintain effective relationships with team members and customers
Strong communication, and interpersonal skills
Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
Flexible, patient, and calm when working with tight schedules