Analyst, Member Operations with French – Kraków

• Must keep informed and stay current with Herbalife’s Marketing Plan, Rules of Conduct, internal policies, and supported countries’ regulations to provide support for R&R, After Sales and Records.
• Ensure all work complies with company procedures, regulatory requirements, and audit standards.
• Identify and report potential ethical violations, adverse product claims, or suspicious activity.
• Investigate and resolve refund, repurchase, and after‑sales cases including returns, damaged or missing products, order audits, payment issues, and logistics concerns.
• Review membership‑related requests, verify personal information documents, and process changes accurately.
• Maintain complete and accurate case records across all business systems.
• Ensure inquiries are handled within established SLAs (typically 24–48 hours) and meet accuracy, service level, and quota expectations.
• Maintain organized tracking and filing systems for all cases.
• Serve as a liaison between Distributors, Preferred Customers, internal departments, and management.
• Deliver exceptional customer service across all communication channels, aligned with Herbalife’s WOW service standards.
• Educate Members to prevent recurring issues related to refunds, replacements, or membership updates.
• Handle complex and sensitive cases with professionalism and discretion.
• Communicate with warehouses, courier companies, payment teams, and other internal or third‑party departments to resolve issues.
• Support technical and ad‑hoc projects including requirements gathering, UAT, sign‑off, training, and implementation.
• Provide support to all countries serviced by the R&R, After Sales & Records teams.
• Ensure proper use of company systems, including accurate categorization, coding, and adherence to back‑office tracking procedures (Log In/Out, HCM, Not Ready Codes, schedules, etc.).
• Contribute to the development and coordination of organizational R&R, After Sales and Records practices and procedures.
• Provide support to the Member Services team when required and upon the line manager’s request, contingent on operational availability.

• Bachelor's or Master's degree, completed or in progress, preferably in Finance, Business, Management, or a related field.
• 1–2 years of experience in a similar role and previous customer service experience.
• Experience in a Global Business Services environment is an advantage.
• Strong analytical, research, and problem-solving skills.
• Intermediate Excel and good Microsoft Office skills.
• Experience with corporate systems; Oracle or another ERP system is an advantage.
• Fluent English and fluent French, min. C1 level.
• Excellent communication and interpersonal skills.
• Strong attention to detail, proactive approach, and ability to work in a fast-paced environment.
• Why Join Herbalife?
• Join our Member Operations team in Kraków, where you'll combine analytical and customer service skills, work with international stakeholders, and support high-quality and compliant service for
• Herbalife Members.

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships and careers – helping talents grow and giving them a chance to change lives.

Learn more: https://www.herbalife.com

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