Coordinator - Parking Ambassadors

Reporting to Supervisor – Parking Services; responsible for supervision of Parking Ambassadors, support of Parking Services administration including answering emails and phone calls.

Coordinate, assign, review and participate in the work of approximately 40 staff (Approx. 15 full-time and various part-time and auxiliary) involved in City parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; assists in recruitment and on employee selection, promotion, discipline and development; provide employee training and input to performance appraisals; complete bi-weekly time sheets.

Conduct site inspections to check condition and safety of City parkades; arrange for maintenance and repair of equipment as needed; maintain inventory of supplies, tickets and equipment at ambassador offices; ensure parking counts are accurate; maintain various spreadsheets; maintain parkade security video system; review activity reports.

Support Parking Services administration with phone calls and responding to emails (including parking ticket reviews); respond to enquiries and complaints from the public regarding general parking information.

Perform related duties where qualified.                            

Work is performed according to established schedule.

Work is reviewed through reports to supervisor.

Issues such as staff levels or outside purchases are discussed with supervisor.

Sit with arms unsupported while keyboarding. (frequent)

Deal with complaints and negative comments. (occasional)

Deal with multiple requests for service (occasional)

Normal.

Office.

Work in close proximity to slow moving vehicles. (rare)

Exposure to exhaust fumes. (rare)

Exposure to inclement weather. (occasional)

Driving. (rare)

This is a shift position. (premium item)

Communication and customer service skills.

Organize and prioritize the work of a unit. 

Understand and apply the techniques of parking and customer service operations.

Working Level operation of current City word processing, spreadsheet and related specialty software.

Interpret and explain bylaws and regulations related to parking.

Maintain accurate records.

Supervise and direct a large staff.

Establish and maintain effective working relationships.

Diplomacy when dealing effectively with the public and outside agencies. 

High school graduation.

Current and valid Class 5 B.C. Driver's Licence.

3 years related experience including some supervisory experience.

or an equivalent combination of education and experience.

May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.