Director, Operations

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Senior Director – Global Quality is responsible for defining and driving the enterprise-wide quality strategy across global operations. This role ensures consistent delivery excellence, regulatory compliance, and continuous improvement across regions, while embedding a culture of quality as a competitive advantage.

You will act as a strategic partner to Operations, Product, and Client Leadership, ensuring quality is not just measured—but engineered into every process

• →Define and execute a global quality vision, framework, and roadmap
• →Establish standardized quality metrics, benchmarks, and governance across regions (APAC, EMEA, Americas)
• →Drive alignment between quality, customer experience, and business outcomes

• →Lead large-scale process improvement and transformation initiatives
• →Embed Lean / Six Sigma methodologies to drive efficiency, accuracy, and cost optimization
• →Identify systemic gaps and implement preventive vs corrective quality mechanisms

• →Build advanced quality analytics frameworks to identify trends, root causes, and predictive risks
• →Leverage data to influence business decisions, productivity, and client outcomes
• →Drive automation and AI-led quality monitoring where applicable

• →Act as the quality ambassador for key global clients and internal stakeholders
• →Lead client governance forums on quality performance, escalations, and improvements
• →Partner with Sales and Client Success to strengthen value proposition through quality

• →Ensure adherence to global regulatory standards (e.g., GDPR, ISO, data privacy frameworks)
• →Build proactive audit and risk mitigation mechanisms
• →Own quality-related escalations, RCA, and preventive frameworks

• →Build and lead a high-performing global quality organization
• →Develop leadership bench strength and succession pipelines
• →Drive a culture of accountability, continuous feedback, and quality ownership across operations

• →Lead digital transformation in quality (automation, AI-driven audits, smart sampling)
• →Simplify fragmented processes and tools into scalable, unified frameworks
• →Champion innovation to improve accuracy, speed, and customer experience

Key Metrics / KPIs

• →Quality Score / Accuracy / Defect Reduction
• →Customer Experience (CSAT, NPS impact)
• →Cost of Poor Quality (COPQ)
• →Productivity & Efficiency Gains
• →Compliance & Audit Scores
• →Escalation Reduction & Resolution Effectiveness

Candidate Profile

Experience

• 15+ years in Operations / Quality / Delivery leadership roles
• Proven experience managing global, multi-region teams
• Strong exposure to BPO, KPO, Fintech, or verification-driven environments (preferred)

Skills & Competencies

• Strong strategic thinking with hands-on execution capability
• Six Sigma Black belt certified 
• Deep understanding of quality frameworks, audits, and compliance
• Expertise in Lean, Six Sigma, or operational excellence methodologies
• Advanced stakeholder management and executive communication skills
• Data-driven decision-making with strong analytical orientation