ServiceNow Support Engineer

🔵 ServiceNow Admin / Support (Contract) – Remote (India)

• Handle BAU support across Incident, Request, Problem
• Manage queues, assignments, SLAs, and escalations
• User & group management, role assignments
• Service Catalog administration & small updates
• Maintain documentation, SOPs, and knowledge articles
• Work closely with support teams to ensure SLA adherence

• Configure and update Business Rules, Client Scripts, UI Policies
• Support minor workflow and Flow Designer changes
• Fix bugs and implement small platform enhancements
• Assist with release deployments and change activities

• Min 5 years of ServiceNow experience
• Strong hands-on ServiceNow ITSM administration
• Experience in production support / BAU environments
• Exposure to light development (scripts & configuration)
• Good understanding of ITIL processes
• CSA certification preferred (CIS-ITSM a plus)
• Comfortable working in UK hours

• Location: India (Fully Remote)
• Type: Contract
• Working hours: UK time zone (8 hours/day)
• Start: Immediate / short notice preferred
• Pay: ₹10,000 – ₹12,000 per day (10% TDS included)
• Payment: Within 21 days of invoice

This is not a freelance engagement.

Payment will be made directly to the candidate or registered sole proprietorship/company account.