Senior Customer Service Air Cargo

Bangkok Airport, BangkokFull-timesenior

OtherCustomer Service

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Quick Summary

Overview

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services,

Technical Tools

OtherCustomer Service

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation.

"We find the way by taking it personally".

cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office.

We're currently looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now".

Medical care insurance including dental coverage

Provident fund

Hybrid work arrangement (1 day/week)

Mental health program

Professional support – training & development

Leave for vacation, medical, marriage, maternity, birthday, compassionate

Retirement benefits

Going the Extra Mile‘Awards

Long service awards

Employee referral programs

Sales incentive bonus

Operation incentive program

Annual salary & bonus reviews

Process booking arrangement as per Sales team/Operations/Rate Center / Key Account’s request

Handle Export shipment as per sales/customer and overseas agent instruction.

Generate all relevant Export documents.(AWB, Manifest, Freight invoice etc.)

Review profit & loss for each job and monitor Export team to close job on time.

Co-ordinate with Airfreight team, Sales, Key Account and concerned party for Operational process.

Contact carrier for rate checking and booking as requested by concerned party.

Work closely with all parties concerned as support to the Sales team.

Support Airfreight Operations or as assigned by Manager.

Bachelor's Degree in Logistics & Freight Forwarding or related field

Experiences Freight Forwarding Company

At least 3-5 years of experience in Airfreight Export

Strong Customer Service mind

Sales-oriented with operational conscious

Self-confident with positive attitude

Strong Negotiation skills

Dynamic, structured, flexible and ambitious

Self-Motivating

Good in English language

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

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