Business Operations Supervisor - New England

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work. 

• →Understand and meet the key performance indicators measures set by the organization
• →Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• →Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• →Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• →Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
• →Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
• →Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• →Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
• →Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
• →Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.

• Bachelor’s degree with 5+ years of Business Operations experience or High School diploma or GED with 7+ years Business Operations work experience
• Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier.

• 5+ years of experience in a field service business
• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• Excellent customer relations skills
• A self-starter with a sense of time management

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