Customer Service Representative

The Customer Service Representative needs to be a dedicated, detail-oriented, and outgoing individual for our customer service team. As a key point of contact for medical professionals, you will be responsible for managing interactions with doctors, handling contract processes via DocuSign, and ensuring a professional yet friendly experience for our clients. The ideal candidate will have excellent communication skills, a proactive approach to relationship-building, and the ability to navigate complex administrative tasks with ease.

• →Ensure that all documentation, contracts, and communication are accurately recorded and tracked.
• →Maintain detailed customer interaction notes and updates in CRM systems to support future outreach and service provision.

• Collaborate with internal teams to address customer needs, streamline processes, and provide exceptional service.
• Participate in regular team meetings to share insights, challenges, and opportunities for improvement.

• Previous customer service experience, preferably in a healthcare or medical setting.
• Strong ability to build and nurture professional relationships, particularly with doctors and medical professionals.
• Proficient in using DocuSign or similar electronic signature tools.
• Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with doctors.
• Outgoing, approachable, and comfortable in engaging conversations while maintaining professionalism.
• Highly organized with an eye for detail and a commitment to accuracy.
• Ability to multitask and handle a variety of administrative duties efficiently.
• Strong problem-solving skills and a customer-first attitude.

• Experience with DocuSign

US Eastern Standard Time (EST) - 9am to 6pm

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.