Head of Digital Banking

Job Summary

The Head of Digital Banking will lead the strategic transition of our client MFB

from a traditional microfinance institution to a fully digital-driven financial

services provider. The role is responsible for driving innovation, enhancing

customer experience through digital channels, and developing scalable digital

products that significantly improve profitability, efficiency, and market reach.

The incumbent will oversee all digital platforms including mobile banking, web

banking, USSD services, and agency banking, while building and managing a

high-performing digital team.

• →Develop and execute a comprehensive digital transformation roadmap aligned

with the Bank’s strategic goals.

• →Lead the transition from branch-led operations to a hybrid and digital-first

banking model.

• →Identify emerging technologies and trends to drive innovation and competitive

advantage.

KPI

• →Achieve 70%–85% of total transactions via digital channels within 12–18 months.
• →Digitize at least 90% of existing products and services within timeline.
• →Reduce branch-based transactions by a minimum of 50% within 12 months.

• Bachelor’s degree in relevant field.
• Microfinance Certification by CIBN.
• 10–15 years’ experience in digital banking or fintech

• Digital Strategy and Innovation
• Product Development
• Data Analytics
• Leadership
• Stakeholder Management
• Regulatory Awareness