Parts Expeditor

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Expeditor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

Provide superior level of support to customers throughout CBE Territory. Provide superior level of support to Service Department. Work with customers to determine the best solution to parts needs. Provide support in identifying Caterpillar and Allied vendor parts needs for customers .

• →Provide quotes and process for Cat and allied vendors to
• →Support all shop operations by ordering parts within a timely manner to complete work orders .
• →Support Product Support Field Sales/Inside Sales/Machine Sales/Service
• →Communicate with supervisor, service manager and service coordinator on order status of back ordered
• →Advise customer on substitution of part when replacement is not available
• →Maintain accurate customer and equipment information in the CRM
• →Keep customers informed of new parts, services available,and dealer merchandising prog
• →Maintain an orderly hold
• →Verify all parts are received to meet repair schedule by checking orders in hold

• Comprehensive understanding of the practices, programs, policies and procedures of the company and Cat parts delivery process
• Thorough knowledge of Truck applications and parts
• Motivated self-starter with the ability to work independently with little or no

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• Considerable analytical abilities in interpreting pricing,schedule,and delivery requirements
• -Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity ,priorities and time schedule deadlines

• Number of customer returns
• Customer orders
• Order completeness
• Customer satisfaction/loyalty
• Close rate
• Lost sale reporting

Individual should have a high school diploma or equivalent; three years related experience and/or training; or equivalent combination of education and experience.

Individual should have above average communication skills as well as a mechanical aptitude

Medium/Heavy Truck Parts Specialist Certification a plus but not required