Solution Architect

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

• →Monitor and manage incident work queue
• →Required Hands on experience with ServiceNow ITSM, SPM, CSM implementations.
• →Well rounded on the ServiceNow Platform with focus on ITSM development and configuration on ServiceNow platform.
• →The engineer must be comfortable in understanding and diagnosing ITSM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile.

• Must be knowledgeable and familiar in the ServiceNow ITSM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITSM, CSM, Mobile, and REST API Integrations
• Required Knowledge of ServiceNow Architecture
• Knowledge of ITIL processes i.e. Incident, Change, Problem, Service Portal, Virtual Agent, Knowledge, and Catalog Items

• ServiceNow CIS-ITSM Certification
• ServiceNow CAD Certification
• 5+ years experience on ServiceNow platform
• Bachelor’s Degree in Computer Science or equivalent experiences