Group Director, Personalization & UX Research

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

CHANEL is seeking a Group Director, Personalization & UX Research to join the Digital & Client Experience (DCX) organization onsite in New York City. Reporting to the Head of Client Journeys, this role will define the long-term vision and drive the roadmap to deliver digital personalization across our luxury retail divisions. This Personalization & UX Research people leader will develop and execute strategies that deepen client relationships and foster a connected client loyalty loop, to ensure that CHANEL US delivers best-in-class, highly tailored digital and omni-channel experiences. This dynamic role will focus on taking digital personalization and experimentation into the future —scaling data-driven, automated, and relevant client journeys while maintaining a human touch— as well as overseeing current digital personalization and testing initiatives.  

• Delivering best-in-class personalization journeys that create an elevated luxury client experience 

• Leading teams and cross-functional partners through complex, transformative initiatives with clarity and conviction 

• Navigating ambiguity and complexity with creativity and a solutions-oriented mindset 

• Inspiring and developing talent to achieve their full potential 

• Building trusted partnerships and influencing across diverse teams and senior stakeholders, towards shared client-centered outcomes 

• Exploring the frontier of machine learning and artificial intelligence to amplify personalization and experimentation impact, while thoughtfully preserving the human touch 

• Thriving in a highly collaborative, fast-paced environment 

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  Minimum of 10 years relevant experience in digital personalization, experimentation, or UX research with demonstrated success in driving personalization and experimentation strategies at scale 

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  Strong leadership and people management experience, with a track record of building and developing high performing teams with highly specialized skill sets 

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  Deep expertise in personalization and testing platforms, with hands-on experience managing complex technology ecosystems; familiarity with Monetate is a plus 

• Position based in New York City; 3 days in office and up to 2 days remote 

• Minimum of 10 years relevant experience in digital personalization, experimentation, or UX research with demonstrated success in driving personalization and experimentation strategies at scale.  

• Bachelor’s degree, or higher, preferred 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.    

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.      

• Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.    

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.      

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.      

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.      

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• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.   

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     *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.