Senior Manager, Boutique Transformation Excellence

Senior Manager, Boutique Transformation Excellence

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is seeking a Senior Manager, Boutique Transformation Excellence to lead and optimize key aspects of boutique network transformation, driving excellence in communications, governance, project management, and policy oversight. This pivotal role is responsible for steering the Fashion Retail Activity Calendar and its supporting governance, ensuring visibility and predictability of retail initiatives while minimizing last-minute disruptions. You will establish best-in-class communications and information flow for Retail Leadership, launch and evolve centralized resources, and partner cross-functionally to implement transformative solutions. Additionally, you will oversee the governance of US Fashion Retail policies and procedures, manage strategic transformation projects under the Boutique Excellence (BX) pillar, and ensure seamless alignment between corporate and boutique teams to elevate Retail ways of working across the organization.

• Drive the Fashion Retail Activity Calendar governance, managing intake, review, approvals, publishing, through a consistent operating rhythm.
• Maintain calendar usability standards for Retail, including accessible views, live and print-friendly options, color coding, and visibility of peak/protected time.
• Partner with key stakeholders to finalize dates and publish on a predictable cadence, keeping the calendar “live” for controlled minor changes.

• Partner with Chanel Tech and Fashion Tech to design and implement an automated communications solution for Fashion Retail Leadership teams.
• In the interim, launch and manage a weekly digest and centralized hub that serve as the single source of truth for Fashion Leadership communications, coordinating cross-functional input and owning end-to-end editorial execution, including content sourcing, drafting, editing, scheduling, archiving, and continuous improvement.

• Support project management for retail transformation initiatives across Boutique Excellence, Tech, P&O and more, ensuring synergy between BX’s Performance, Transformation and Operations teams.  
• Working across cross-functional teams and managing stakeholders in both corporate and retail environments, with the ability to influence without direct authority
• Creating and delivering communications that empower teams, cut through noise, and support operational excellence
• Bringing structure and clarity to complex processes so information flows smoothly and consistently
• Building strong cross-functional relationships to develop aligned, high-impact communications
• Turning feedback and insights into practical improvements that meaningfully support boutique teams
• Leading change by championing new tools, processes, and ways of working that enhance the Retail experience

• Own governance for all US retail policies and procedures, ensuring clarity, relevance, and compliance.
• Maintain, review, and update existing policies; lead development of new ones in partnership with cross-functional teams.
• Manage the SharePoint site for policy documentation, keeping content organized, current, and accessible.
• Communicate updates and provide guidance to retail teams, ensuring consistent understanding and application.

• →Bachelor’s degree in Communications, Business, or related field.
• →5+ years of experience in retail communications or store operations, preferably with a luxury brand.
• →Strong project management skills and experience with digital communication tools (including but not limited to PowerPoint, Excel, Smartsheet)
• →Exceptional written and verbal communication abilities.
• →Understanding of retail ecosystem (Ideally store experience)
• →Proven ability to influence cross-functional teams and drive adoption of new processes.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

• Strengthen your ability to influence and align cross-functional teams, working closely with Retail, Corporate, and Tech partners.
• Deepen your skills in editorial strategy, content curation, and digital communications tailored for boutique audiences.
• Gain hands-on experience working strategic projects that drive transformation, operational excellence, and innovation across Retail.
• Expand your internal network and position yourself for future leadership or cross-functional roles within CHANEL.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.