Sr. Asst., Service Desk, STP DE with German language

Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc) Service-oriented handling of enquiries with communication, in local language of the customer, of information by telephone and in writing (email) Capture and recording of enquiries, including creation of a case/ticket, with all necessary information and relevant business details for the queried transactions Analysing and documenting root causes of problems related to Accounts Payable, including Purchase Orders Collaboration with other departments and Business Units in order to resolve the issues effectively Maintaining good relationship with suppliers and stakeholders Ensures that the daily activities, within his/her responsibilities, are fulfilled according to the timetable agreed with Team Leader and desktop procedures Demonstrates knowledge of respective F&A processes and procedures Key Stakeholders Internal: STP Accounts Payable Team and BU Finance teams External: N/A Minimum 2 years STP/Accounts Payable/Service Desk experience in a multinational organization and/or Shared Services environment Experience of creating, managing and analyzing records/data through computerized systems, ideally in multinational organization and/or Shared Services environment Ability to assess a problem and escalate it to the appropriate level Language Capability & expert level Fluent in English and German University degree or equivalent Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing - Foundational Finance Operations and Accounting - Foundational Process Excellence - Foundational System Literacy - Intermediate Behavioural Capabilities Strong focus on providing the highest level of customer service