ACCOUNT SERVICES REP I - RVCC

• Provides front-line customer service to students regarding all aspects of their student financial accounts, ensuring timely, accurate, and professional assistance.
• Processes student payments and maintains accurate payment records in accordance with college policies and procedures.
• Prepares and processes invoices for Early High School and Early College programs, military tuition assistance, third-party contracts, employer-sponsored tuition, and campus room rentals.
• Assists students with general financial aid inquiries by providing information regarding application status, processes, procedures, and eligibility requirements, and refers students to the appropriate resources when appropriate.
• Responds to account-related inquiries, researches and resolves discrepancies, and works collaboratively with students and internal departments to achieve timely and accurate resolutions.
• Provides general administrative support, including filing, data entry, telephone coverage, mail merges, and other office support functions.
• Supports student billing and collection activities as assigned by the supervisor, including monitoring outstanding balances, following up on delinquent third-party accounts, and assisting with student collections.
• Verifies, prepares, and processes daily bank deposits, ensuring accuracy and compliance with internal cash-handling procedures.
• Utilizes Banner and other software applications, including Microsoft Office products such as Excel and Word, to perform assigned duties and maintain accurate records.
• Maintains a working knowledge of college policies, procedures, and regulations related to student accounts, financial aid, third-party billing, student activities, scholarships, and other Business Office functions.
• Coordinates third-party billing activities by preparing invoices, maintaining account balances, performing due diligence to ensure timely payment, and reconciling third-party accounts.
• Provides cross-functional support and backup coverage to ensure continuity of Business Office operations and adequate staffing levels.
• Participates in workshops, seminars, conferences, and other professional development opportunities to maintain and enhance job knowledge and skills.
• Ensures compliance with all applicable college, system, state, and federal policies, rules, regulations, and procedures.
• Performs other duties and special projects as assigned that are consistent with the responsibilities of the position.

Education: Associate’s degree from a recognized college with a major study in accounting or business management. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: One year of experience in bookkeeping, accounting or auditing work. Each additional year of approved work experience may be substituted for one year of required formal education.

RECOMMENDED WORK TRAITS: Strong written and oral communication skills, experience in customer service, conflict resolution, computerized accounting systems, PC based spreadsheets and word-processing. Knowledge of accounting principles and methods. Knowledge of office methods and procedures. Knowledge of computers and computer software. Ability to apply and adapt established methods to varied bookkeeping transactions. Ability to perform detailed work involving written or numerical data. Ability to make accurate arithmetical calculations. Ability to prepare complete and accurate accounting reports and statements of moderate difficulty. Ability to supervise, train, and assign work to subordinates. Ability to establish and maintain effective working relationships with fellow employees and the public. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the College.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.