Principal Client Value Partner - Retail

Are you a business outcome-driven transformation leader with 15+ years of experience designing and operationalizing large-scale cloud, edge, and AI platforms? We are looking for a Client Value Partner to bridge the gap between business and technology for top-tier retail, CPG, and logistics enterprise accounts.

You will act as a senior technical advisor to C-suite executives, guiding teams from prototype to production at a global scale. By combining Process Intelligence software (Celonis) with cutting-edge Edge AI and cloud technologies, you will map strategic goals to a long-term vision, deploy Process Mining Centers of Excellence, and architect large-scale transformational programs at Fortune 500 clients.

• Translate Strategy to Operations: Analyze the client's strategic goals and map them to a long-term vision utilizing Process Intelligence software.
• Target High-Impact Areas: Architect the C-suite agenda by optimizing entire value chains, specifically targeting areas like procurement operations and inventory management. Integrate store-level anti-shrink detection, robotics, and automation enabling new retail concepts.
• Build the Business Case: Develop robust Business Cases and AI roadmaps in support of organizations. Identify opportunities for general automation, Edge compute, and AI/ML pipelines across hybrid infrastructures.
• Undertake Value Assessments: Leverage deep product knowledge as a certified Celonis Value Assessment Expert to communicate value opportunities and strategic roadmaps.

• Drive Engagement Success: Head several Process Improvement workstreams for transformational programs at Fortune 500 clients.
• Orchestrate the Ecosystem: Deploy Process Mining Centers of Excellence to support the deployment and operationalization of Celonis. Coordinate technical teams to deliver architecture reviews, executive workshops, demos, and technical execution.
• Solve Systemic Challenges: Develop custom data models, data dashboards, and automations to identify and correct errors, and execute requirements gathering to prevent mismatches of invoices, goods receipts, and purchase orders.
• Facilitate Workshops: Facilitate process mapping workshops to identify and qualify opportunities for process enhancement in Supply Chain and Finance functions. Accelerate Proof of Concepts to drive business and technology decisions.
• Deliver Measurable Impact: Drive significant P&L and Working Capital savings while automating workflows to save thousands of hours of manual effort for clients. Target shaping technical strategy with an estimated $100M+ in customer ROI.
• Manage Architectural Risk: Perform architectural risk reviews to validate system direction early and minimize vulnerability exposure. Partner with infosec and legal teams to define strict guardrails for AI data collection, training, privacy, and Responsible AI.

• Codify Best Practices: Develop standards to analyze, automate, and improve business processes in a product-agnostic manner. Streamline deployments utilizing CI/CD and infrastructure automation concepts.
• Build Strategic Partnerships: Develop meaningful partnerships with various process-oriented firms to support clients across data preparation, system migration, data warehousing, and process mining use case needs.
• Innovate & Enable: Publish internally developed applications to enable customers to identify appropriate levels of inventory and take corrective action. Drive innovation utilizing IoT, computer vision, and experimental GPUs.
• Expand Global Footprint: Manage multi-year regional deployments supporting multiple countries and languages for multi-national clients.

• Deep Industry Experience: 15+ years of relevant experience designing and operationalizing large-scale platforms, ideally combining time at a global Retail, Logistics, or Supply Chain-intensive firm with Strategy Consulting. You possess a proven track record delivering solutions for major enterprises.
• Consulting Leadership: Proven progression in consulting, with experience serving as a Consultant, Senior Consultant, Manager, Director or Vice President.
• Value Realization Skills: You have a track record of driving large-scale transformation programs. You understand how to impact the P&L through inventory optimization, logistics efficiency, and cash flow improvement.
• Domain Expertise: Demonstrated experience managing multi-year deployments for multi-national CPG clients, coupled with a deep understanding of accounts payable and procurement operations.
• Technical Fluency: You understand the modern supply chain stack (SAP S/4HANA, Oracle, TMS/WMS systems) and how to translate Celonis use cases into the customer's specific business landscape.
• Stakeholder Management: Exceptional stakeholder management skills, with proven experience working closely with application owners, server owners, managed service providers, and business leadership.

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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