Technical Services Engineer (Public Safety Software) - Remote

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

• Conduct system demonstrations and assist customers with pre-go-live system reviews.
• Develop and maintain expertise in configuring our software solutions.
• Ensure consistent follow-through on project tasks, deliverables, and communications with the Project Manager and clients.
• Establish and maintain strong working relationships with customers.
• Work independently with minimal supervision, meeting project deadlines and taking ownership of issues and assignments.
• Collaborate with diverse teams and personalities both internally and externally.
• Review and quality-check the work of other consultants as needed.
• Mentor junior team members to support skill development and maintain a high-performing team.
• Provide assistance on escalations for small/medium projects and offer consultation on larger projects with managerial support.
• Identify and implement new professional services tools and software to enhance productivity.
• Lead meetings on processes and product functionality for various audience sizes and leadership levels.
• Proactively address and mitigate recurring issues in future implementations.
• Perform other duties as assigned.