Vulnerability Management Analyst

Hanscom AfbFull-Timemid

CybersecurityVulnerability Management Analyst

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Quick Summary

Key Responsibilities

-Host Based Security System (HBSS) -Implement software patches and security fixes when it cannot be done using enterprise MECM -Conduct troubleshooting and repairs over the phone, Teams,

Requirements Summary

-Strong knowledge of Windows Desktop Operating Systems (Windows 10/11) -Working knowledge of Microsoft Active Directory -Working knowledge of Microsoft Office Products, (O365/2016), Teams,

Technical Tools

CybersecurityVulnerability Management Analyst

Responsibilities

~2 min read

-Host Based Security System (HBSS)

-Implement software patches and security fixes when it cannot be done using enterprise MECM

-Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and desk-side.

-Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions.

-Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs

-Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities.

-Use expertise with tools such as PowerShell and Windows Scripting to repackage software applications, operating systems, and patches for deployment to workstations.

Job Requirements:

-Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)

-Working knowledge of Microsoft Active Directory

-Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel.

-Ability to resolve issues quickly and efficiently to comply with metric requirements.

-Proficient with computer, network, and server hardware

-Strong customer service skills

-Strong written and verbal communication skills

-Ability to work in a team environment

-General Knowledge of the following systems and tools: HBSS, ACAS, and ARAD

-Knowledge of PowerShell and the ability to write custom scripts.

-Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).