Senior Client Services Representative

 • Act as a liaison between the registered representatives and their clients while following FINRA guidelines as a registered sales assistant. 

• Answer phones, schedule appointments, and prepare materials for client meetings.

 • Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.

 • Prepare and complete client paperwork and follow up tasks to support registered representative. 

• Aid registered representatives in entering trades instructed by a client or a registered representative on behalf of a client, but at no time suggest sales or purchase strategies nor recommendations to a client or prospect and never act as the registered representative on any client account.

 • Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs.

 • Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs.

 • Organize Client events and follow up tasks.

 • Maintain an organized filing system following compliance guidelines.

 • Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).

 • Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.

 • Educate clients on account services, capabilities, and new technology. 

• Complete required corporate training on new technologies and follow implementation guidelines.

 • Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner. 

• Work with Advisor through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing and client communication expectations and follow up processes.

 What you will have:

 • High School Diploma or GED

 • Some licensing, which may include Life, Accident & Health Insurance License, FINRA   Series 6 or 7, & 66 (or 63/65 combo)

 • Experience in an administrative or customer service role

 • Strong time management skills

 • Excellent written and verbal communication skills 

• Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs 

• Previous experience in assisting Registered Representatives/Financial Advisors 

• Financial services and/or banking background 

• Bachelor's degree • Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment 

• Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors 

• Self-starter, productive, works well with a team and independently

 • Professional and positive attitude, friendly demeanor both in-person and by telephone • Trustworthy; uses discretion with confidential information 

• Listens well to instruction and consistently retains details

 The base hourly range for this role is $45,000-$61,000.  Base annual salary may also differ significantly due to geography and cost of labor considerations.