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Senior ServiceNow Developer/Architect

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Requirements Summary

12+ years of IT experience. 7+ years of ServiceNow experience. Hands-on work with complex custom/scoped ServiceNow applications. ServiceNow Customer Service module / CSM experience.

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We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO and more

Senior ServiceNow Developer/Architect – This is a remote opportunity

Role:

Senior ServiceNow scoped-application architect/developer to lead O&M and enhancement work for three Library of Congress ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink.

The candidate must be able to inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements, support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work directly with product owners, business testers, the ServiceNow platform team, OCIO security, and the COR.

The candidate must demonstrate hands-on development experience in complex, scoped applications, including ServiceNow Customer Service Management/Customer Service module, AngularJS, Service Portal, HTML/CSS, scripting, workflow logic, integrations, JSON, and Python.

Need demonstrable experience with ONIX, MARC21, Integrated Library Systems, ISBN, ISSN, and ISNI, and the Library states it will not train the key resource on those standards.

Mandatory Requirements - The resume must clearly show:

12+ years of IT experience.
7+ years of ServiceNow experience.
Hands-on work with complex custom/scoped ServiceNow applications.
ServiceNow Customer Service module / CSM experience.
AngularJS web development experience.
HTML/CSS experience.
Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work.
JSON and Python.
Automation of ServiceNow or integration components.
MARC21 and ONIX understanding.
Familiarity with ISBN, ISSN, and ISNI standards.
Experience with Integrated Library Systems, preferably FOLIO, Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems.

Strongly Preferred:

ServiceNow Service Portal development for public/external users.
Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows.
Experience building or maintaining MARC export/import logic.
Experience parsing XML/ONIX files and mapping metadata to application records.
API integration with FOLIO or another ILS.
Experience with ServiceNow MID Server.
Experience with update sets and ServiceNow application repository promotion.
Experience supporting annual ServiceNow upgrades.
Section 508/accessibility testing exposure.
Federal client experience.
Experience writing sprint estimates and working in Kanban/Scrum delivery.

Mandatory Certifications:

Active/verifiable ITIL v3 or higher.
Active/verifiable ServiceNow Certified System Administrator.
Active/verifiable ServiceNow Certified Application Developer.
Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred. Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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