Assistant Director for Individual Shelter Programs & Outreach

In this key leadership role, you will guide Program Managers and Supervisors to ensure program goals and outcomes are met. You will champion evidence-based best practices—including Housing First principles, harm reduction, person-centered approaches, and trauma-informed care—while maintaining a supportive, accountable team atmosphere.

• →Program & Contract Operations: Oversee contract obligations, daily operations, and service delivery across all assigned individual shelter, housing, and outreach programs. Ensure adherence to funder policies, DSH guidelines, and agency standards.
• →Leadership & Staff Development: Provide regular direct supervision and guidance to Program Managers and Supervisors. Ensure team leaders hold mandatory, documented staff and resident house meetings. Conduct onboarding, training coordination, and performance management in partnership with HR and Senior Leadership.
• →Crisis & Risk Management: Respond immediately to resident crises, unusual incidents, or security concerns. Lead de-escalation efforts, oversee risk protocols, and direct day-to-day emergency management.
• →Resident Hearings & Investigations: Serve as the formal point of contact for resident complaints and hearings and conduct internal program investigations as assigned by Division Leadership or Organizational Excellence.
• →Community & Funder Engagement: Strengthen relationships with external community resources, stakeholders, and funding bodies. Represent the program formally and step in on behalf of the Program Director during absences.
• →Administrative & Fiscal Oversight: Coordinate case conferencing, maintain accurate records, monitor staffing schedules for 100% program coverage, and assist with division-wide training plans.

• Education & Experience: Bachelor’s degree in Human Services or a related field preferred, and/or 3+ years of supervisory experience in shelter, housing, or human services operations.
• Specialized Knowledge: Extensive experience in secure or residential settings required. Deep knowledge of behavioral dynamics, trauma-informed care, harm reduction, and Housing First models.
• Logistics: Valid driver's license and a reliable vehicle available for work use.
• Leadership Skills: Demonstrated ability to lead effectively during crisis situations, manage progressive disciplinary procedures, and foster a team-oriented environment.

• Resilient & Calm: Exceptional crisis management and de-escalation skills; performs well under pressure and manages long-term professional stress effectively.
• Empathetic & Firm: Shows patience, care, and compassion while maintaining clear boundaries, professional standards, and accountability.
• Collaborative Communicator: Open, direct interpersonal style with strong leadership capabilities and a commitment to teamwork.

At CHD, celebrating differences is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

Connect with our team today! If you are a dedicated leader ready to guide life-changing shelter and housing operations, apply today to join our senior division leadership team!