Accounts Receivable Lead

Reporting to the Director of Billing Operations & AR, the Accounts Receivable Lead will oversee the accuracy, scalability, and automation of our global Accounts Receivable process. This role owns cash application, reconciliations, unapplied cash resolution, and dispute management, while managing an offshore AR team operating mostly in U.S. hours.

You’ll be the bridge between accounting and systems, driving automation and ensuring the company’s AR subledger, bank activity, and general ledger remain perfectly aligned. This is a high-impact role for someone who thrives at the intersection of accounting precision and process innovation.

• Own the monthly AR close end-to-end: subledger-to-GL tie-out, cash application clearing, unapplied and on-account cash, aging roll-forward, and flux commentary against both prior period and expectation.
• Own the allowance for credit losses: maintain the reserve methodology, refresh the loss-rate inputs each quarter, document the judgments applied, and defend the estimate to external audit.
• Prepare and review AR reconciliations, including aging of reconciling items, root-cause classification, and a documented clearing plan for anything past threshold. Unexplained reconciling items do not roll forward.
• Reconcile third-party payment processor activity, including Stripe and other PSPs, to the general ledger: gross settlement, processing fees, refunds, chargebacks, and reserve balances.
• Prepare and review AR journal entries, including write-offs, credit and debit memos, reclasses, and reserve true-ups, with support attached at the time of posting rather than assembled later.

• Own the design, documentation, and operating effectiveness of the AR control set: cash application, credit memo and adjustment approval, write-off authorization, customer master changes, and dunning exceptions.
• Serve as reviewer of record for the AR team's work. Review is a documented control activity with evidence of what was reviewed, what was tested, and what was concluded; it is not an informal second read.
• Own the AR scope of SOX 404 readiness: process narratives, walkthroughs, control matrices, PBC responses, and remediation of any deficiency identified.
• Maintain AR accounting policies, SOPs, and desktop procedures, and keep them current as systems, processes, and monetization models change.
• Act as the primary AR point of contact for external and internal audit, delivering audit-ready documentation on request.

• Manage the AR operation: collections strategy, dispute resolution, escalation paths, and reduction of stale balances, with clear ownership boundaries between in-house staff and Shared Services or BPO partners.
• Establish and maintain disputes and chargeback resolution in Stripe and other payment service providers, including both the accounting treatment and the control over who is authorized to concede a dispute.
• Build and mentor a high-performing AR team through hiring, training, SOPs, and knowledge transfer, with enough bench depth that the close does not depend on any one person.
• Publish AR KPIs and dashboards with a documented definition and source system for each metric: DSO, aging buckets, unapplied cash, reserve coverage, and collections forecast accuracy.
• Design and implement scalable automation across the AR and close workflow using Excel, SQL, NetSuite, or Oracle, prioritizing changes that remove manual touches without weakening the control.
• Partner cross-functionally with Billing, Revenue Accounting, Data Engineering, Sales Ops, Legal, and Product to support new monetization models, ensuring accounting and control requirements are designed in at the start rather than retrofitted after launch.

• 8+ years of accounting experience with meaningful ownership of receivables, billing, or the order-to-cash cycle in a tech-enabled or services environment; 2–3 years in a lead or manager capacity.
• Demonstrated ownership of a monthly close: reconciliations, journal entries, flux analysis, and review of work prepared by others.
• Proven experience managing offshore/BPO accounting teams.
• Deep understanding of GAAP principles, SOX controls, and audit readiness.
• Strong systems mindset — hands-on experience with Oracle Fusion, NetSuite, Alteryx, Snowflake, or similar tools. (preferred)
• Demonstrated success in automation or process transformation within AR or finance operations.
• Excellent communication and cross-functional collaboration skills; able to partner with Billing, Revenue, and Engineering teams.

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We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.