Robotic Support Specialist

Chef is seeking a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site. You'll work from our SF office, monitoring and responding to support requests that come in through Slack, Microsoft Teams, our web portal, email, and phone; triaging, troubleshooting remotely, documenting, and escalating issues across our deployed fleet.

In this role, you’ll work in the office communicating with customers’ operations teams to understand issues on site, triage incoming tickets with relevant data, investigate to determine a fix based on playbooks and deploy fixes or mitigations. When help is needed you will lead escalations to Systems Support Engineers and Applications Engineers. Further, you will work with the Customer Support Manager to improve existing performance and to develop and test new tasks for the robot leading to expansion at existing customers

This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chef's revenue stream. In this role, you’ll be responsible for managing one of the  core drivers of the company’s success, our relationships with our customers. If you’re excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you. Please note that this is a customer facing role and works during off-hours.

Shift is from Fri-Mon from 6 am - 4 pm PST