Technician - Security Operations Center

• Monitors security camera systems, access control systems, and other safety technologies to maintain situational awareness across the school division

• Observes and identifies potential safety concerns or unusual activity and communicates information to appropriate personnel in accordance with established procedures

• Serves as a point of contact for schools reporting safety concerns or incidents and ensures timely communication with appropriate staff and supervisors

• Provides real-time support to school administrators, School Security Officers (SSOs), and division leadership during safety incidents

• Maintains communication with Field Operations personnel and public safety partners when incidents require coordination or response

• Documents security incidents, alerts, and operational activities in accordance with division procedures

• Maintains logs and records related to monitoring activities, incident notifications, and operational communications

• Assists in the coordination and dissemination of safety alerts and situational updates across the school division

• Maintains awareness of division safety protocols and ensures monitoring procedures are followed consistently

• Assists in maintaining databases and records related to safety and security operations

• Supports the testing and monitoring of security technology systems including cameras, access control, and emergency management systems

• May perform other duties as assigned

None

May provide input or recommendations regarding operational protocols and quality assurance standards within the SOC

Prepares and submits incident reports, logs, and situational awareness updates in a timely and accurate fashion; prepares other basic reports as requested

Proficiency in the operation of central monitoring equipment, including multi-screen camera displays, access control software, emergency management platforms, and radio communication systems

Maintains regular contact with the SOC Manager, SSOs, school administrators, and public safety dispatchers

This position does not provide work direction or supervision to others.

This position requires the ability to make rapid, accurate decisions during fast-moving events to ensure the appropriate notification and dispatch of resources.

While performing the duties of this job, the employee is regularly required to sit for extended periods while monitoring multiple video displays. The employee must be able to use hands and fingers to operate computer controls and communicate clearly via radio and telephone. Specific vision abilities include close vision and the ability to maintain focus on high-density data and video feeds for long durations.

Work is performed primarily within the Security Operations Center environment, which involves high-density technology use and may include high-stress situations during emergency incidents. The role requires the ability to remain calm and effective during high-stress emergency situations. Noise levels will vary.

Considerable knowledge of security monitoring practices, emergency communication protocols, and the use of integrated security technology. Ability to analyze multiple data streams simultaneously and communicate critical information clearly and concisely under pressure.

One year of experience in federal, state, or local law enforcement dispatch, or an associated field

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation

• State Police Criminal History Investigation

• Child Protective Services (CPS) Investigation

• Tuberculosis Screening/Test