Dental Call Center

Do you want to be part of a team where your voice creates smiles and your enthusiasm is contagious? Look no further – Children's Dental FunZone is on the lookout for a dynamic Smile Specialist to join our Dental Call Center team!

Children's Dental FunZone isn't just a dental practice; it's an amazing practice where smiles are guaranteed, and every call is an opportunity to create joy. With multiple locations across Southern California, we're not just building a team; we're assembling a squad of customer service champions ready to turn every interaction into a delightful journey.


Entry-Level Call Center Job Duties:

• Manage a large number of Inbound calls in a timely manner, while delivering great customer service.
  

• Maintain a professional reception area/office.
• Verify and update health information and insurance information for patients.
• Schedule, cancel, and reschedule patient appointments as needed.
• Answer and respond to office telephone lines with professionalism.
• Prepare and send out new patient referral thank-you letters and broken appointment letters.
• Provide HIPAA Notice of Privacy Practices to patients and document according to office policies and procedures.
• See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations.
• Schedule patients for efficient use of doctor and staff time.
• Confirm upcoming appointments by telephone.
• Perform other related duties as assigned.

• Full-time
• Benefits
• Hourly $19.00
• Monthly Bonuses
• Mon-Fri 8:00 am- 5:00 pm and 2 Saturdays a month 8:00 am - 2:00 pm