2026 - Product Manager, Transaction Risk Decisioning

At Chime, we believe in the power of our product to help people lead healthier financial lives. The Trust & Safety team is tasked with keeping our members’ accounts safe, providing them uninterrupted access to their money, and minimizing the company’s risk exposure and fraud loss.

This is a high-leverage role at the intersection of risk, growth, trust, and product quality. The team owns outbound transaction risk across card authorization, ACH, peer-to-peer, outbound transfers, and related surfaces — protecting a large share of Chime's revenue while minimizing fraud and disputes and enabling healthy growth.

• Drive strategy to reduce transaction declines and increase purchase volume authorization rates — directly impacting members' experience with Chime, and helping Chime's revenue and purchase volume growth
• Launch new controls for an emerging fraud pattern across a money movement rail
• Redesign a risky decline flow so more good members recover successfully while bad actors are still contained,
• Work cross functionally with analysts, data science, Compliance, Legal and engineers to improve the quality of risk signals flowing into a decision checkpoint,
• Partner with member support teams to make a confusing risk outcome understandable and actionable for members,
• Help launch new financial products safely by designing the right safeguards, fallbacks, and monitoring.

• 5+ years of experience as a Product Manager 
• Deep expertise in payments risk — you understand how card networks operate, including Visa and Mastercard transaction rules, authorization reason codes, dispute and chargeback frameworks, and decline return codes (e.g., Do Not Honor, Insufficient Funds, Card Activity Limit). You can hold a substantive conversation with a risk strategist, a network partner, or an issuer processor about why a transaction declined and what can be done about it
• Proven ability to think strategically about purchase volume and authorization rates , you've connected decisioning logic to revenue outcomes and can frame risk tradeoffs in terms of business impact, not just fraud loss
• A track record of bringing thought leadership to hard, ambiguous problems - you don't just execute on a roadmap, you shape it. You can articulate a compelling vision for how the transaction experience should work and build alignment across engineering, risk, compliance, and leadership
• A strong product mindset and the ability to translate complex risk and platform challenges into clear strategy and execution
• Experience operating in systems with significant policy, operational, and data dependencies
• The ability to engage fluently across member journeys, policy behavior, experiment design, and platform capabilities
• Strong customer empathy and a track record of turning user insights into product decisions — with a particular sensitivity to how declines and friction moments affect member trust and retention
• Strong analytical skills and experience applying machine learning and AI methodologies
• Deep curiosity and a strong sense of ownership
• Experience working in a fast-growing, cross-functional environment
• A passion for helping members lead healthy financial lives

The base salary for this role depends on the position location:

• San Francisco, CA: The base salary range is $183,000 to $205,000.

• Chicago, IL: The base salary range is $165,000 to $185,000.

#LI-WS1

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.