POS Technician_Toronto

Chowbus is a fast growing, well-funded food startup headquartered in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food.

Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.

We are hiring a POS Technician who will be responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.

• Merchant Onboarding & Setup:Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
• Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
• Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
• Provide occasional onsite support for escalated issues and solution coordination.
• Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
• Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.

• 1–3+ years of experience in customer, product, or technical support (SaaS experience preferred).
• Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
• Exceptional communication skills, with a friendly and professional tone.
• A passion for technology and delivering outstanding client experiences.
• Working Conditions: May occasionally travel to client site for trouble shooting.
• Fluent in Chinese and English required