Middle Market Client Experience Consultant; Denver, CO - Hybrid - Cigna Healthcare

Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value  

Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives

Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues 

Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives) 

Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations  

Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation  

Bachelor’s degree preferred.

Experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.

Knowledge of Cigna funding options, benefits structure, and platforms are preferred.

Ability to manage through systems and influence both external clients/brokers and internal matrix partners.

Salesforce & KnowledgeXchange experience preferred.

Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.

Strong oral and written communication skills required.

Strong presentation skills required.

Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.

If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license