Product Strategy & Management Sr. Director - Evernorth Health Services

The Senior Director, Product Strategy & Management is responsible for the strategy, development, management, performance, and growth of Evernorth's affordability, value-based, and utilization management solution portfolio.

This leader will oversee a portfolio of market-leading solutions focused on specialty affordability, value-based programs, utilization management innovation, automation, and clinical cost management. The role is accountable for end-to-end product ownership, including strategic planning, roadmap development, solution performance, pricing strategy, commercialization support, operational governance, vendor management, and ongoing product evolution.

As a member of the Product organization, this individual will translate business opportunities and market needs into scalable solutions that improve affordability, predictability, and health outcomes while driving product growth and enterprise value. The Senior Director will collaborate extensively across Product, Sales, Marketing, Account Management, Underwriting, Analytics, Operations, Technology, Clinical, and Finance organizations to ensure solutions deliver measurable value to clients, members, and the business.

This leader will manage a team of product managers and business professionals responsible for developing, optimizing, and scaling innovative affordability and value-based solutions.

• Own the strategic direction, roadmap, performance, and growth strategy for a portfolio of affordability and value-based solutions.
• Develop and execute multi-year product strategies aligned to business objectives and market opportunities.
• Identify product enhancements, new capabilities, and expansion opportunities to strengthen solution performance and market differentiation.
• Establish performance metrics, growth objectives, and accountability frameworks across the portfolio.
• Lead business case development, investment planning, and prioritization activities.

• Lead the development, management, and evolution of value-based and outcomes-oriented solutions.
• Evaluate innovative reimbursement, performance-based, and risk-sharing opportunities.
• Partner with internal and external stakeholders to establish performance measurement frameworks and value realization strategies.
• Monitor solution effectiveness and recommend enhancements to improve client and business outcomes.

• Own strategy, governance, roadmap development, and ongoing optimization of Appropriate Prescribing solutions.
• Evaluate performance and identify opportunities for increased affordability, provider engagement, and client value.
• Develop new use cases, intervention strategies, and solution enhancements.
• Ensure operational execution aligns with strategic and financial goals.

• Lead strategy and governance for utilization management modernization initiatives.
• Drive automation, operational efficiency, and scalability across utilization management solutions.
• Partner with technology, analytics, and operations teams to implement new capabilities and process improvements.
• Establish operational performance standards and success metrics.

• Support go-to-market strategies and commercialization efforts for new and existing solutions.
• Partner with Sales, Marketing, and Account Management teams to develop product positioning, sales enablement materials, and client-facing value propositions.
• Serve as a subject matter expert in client meetings, finalist presentations, and executive discussions.
• Ensure solution messaging clearly communicates business value, affordability impact, and competitive differentiation.

• Lead highly complex initiatives across matrixed organizations.
• Build alignment among senior stakeholders and business partners.
• Establish governance structures, operating models, and prioritization processes.
• Present strategic recommendations, product performance updates, and growth opportunities to executive leadership.
• Foster collaboration across Product, Clinical, Analytics, Operations, Technology, and Commercial teams.

• Share accountability for product growth, solution performance, earnings contribution, and return on investment.
• Support pricing strategy, forecasting, business planning, and investment decisions.
• Monitor key performance indicators and identify opportunities to enhance profitability and market adoption.
• Ensure solutions deliver measurable financial and operational value.

Demonstrates expertise in developing, managing, and growing products throughout the product lifecycle.

Develops actionable strategies that balance market needs, business objectives, and operational realities.

Identifies opportunities to create differentiated solutions and improve client outcomes.

Understands product economics, growth strategies, market dynamics, and customer needs.

Effectively communicates and drives alignment across senior leadership and complex stakeholder groups.

Build strong partnerships and lead through influence within a highly matrixed organization.

Successfully navigates ambiguity and leads organizations through transformation and growth.

Demonstrates ownership, execution discipline, and commitment to delivering results.

• Minimum 12+ years of experience in healthcare, pharmacy benefits, managed care, healthcare technology, consulting, product management, business strategy, or related fields.
• Proven experience leading product strategy, product management, commercialization, business operations, or large-scale strategic initiatives.
• Strong understanding of healthcare economics, affordability solutions, utilization management, specialty pharmacy, or healthcare benefit design.
• Demonstrated track record of delivering innovative solutions that drive measurable business growth and client value.
• Experience leading complex cross-functional initiatives in matrixed organizations.
• Strong financial, analytical, strategic, and problem-solving capabilities.
• Excellent executive communication and presentation skills.
• Bachelor's degree required.
• MBA, MPH, MHA, MS, or other advanced degree preferred.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.