Bilingual (Portuguese) Digital Cinema Call Center Representative

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

• →Deliver bilingual support (English/Spanish or English/Portuguese) 7 days a week, 365 days a year.
• →Answer inbound calls promptly and resolve inquiries or concerns according to established guidelines.
• →Diagnose and resolve incident tickets; escalate to Tier 2 support when necessary.
• →Collaborate with part vendors to analyze, diagnose, and replace components as needed.
• →Clarify issues, research solutions, and implement fixes; escalate unresolved problems appropriately.
• →Communicate effectively with multiple departments across the organization.
• →Multi-task using various software platforms and tools.
• →Demonstrate initiative, adaptability, and strong problem-solving skills.
• →Maintain performance objectives, including attendance and Key Performance Indicators (KPIs).
• →Perform additional duties as assigned by supervisors or management.

• Bilingual proficiency (English/Spanish or English/Portuguese) required.
• Positive, resilient, and self-directed attitude with a strong interest in problem-solving.
• Critical thinking and exceptional analytical skills.
• Excellent oral and written communication skills.
• Knowledge of theatre operations is a plus.
• 1+ year experience in a call center environment preferred.
• Basic knowledge of Windows OS and Linux OS environments.
• Intermediate proficiency in email usage, MS Word, and MS Outlook.
• Flexible availability, including evenings, holidays, and weekends.