Bowling and Gaming Manager - Gamescape

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

• →Attraction Oversight: Oversee daily operations and staffing of attractions like bowling lanes, arcade games, laser tag, ropes climbing, and rock-climbing walls. Ensure all attractions are well-maintained, safe, and operational. Monitor guest feedback and address issues promptly. Manage inventory levels and prize trends for the redemption store.
• →Revenue Monitoring: Track revenue from each attraction, analyze trends, and identify growth opportunities. Collaborate with the GM on budget creation and management.
• →Guest Experience: Implement strategies to enhance guest satisfaction, train staff in excellent customer service, and address guest concerns.
• →Cross-Department Collaboration: Work closely with other department heads to coordinate schedules, staffing, and resources, fostering a collaborative environment for overall success.
• →Cleanliness and Maintenance: Ensure the facility is clean, organized, and well-maintained. Oversee cleanliness standards and regularly inspect equipment, restrooms, and common areas.
• →Reporting and Analysis: Generate reports on attraction performance, attendance, and revenue. Use data to make informed decisions and present findings to senior management.
• →Safety and Compliance: Enforce safety protocols, stay informed about industry regulations, and conduct safety drills and training sessions.
• →People Management: Hire, train, and supervise staff. Create a welcoming, diverse, and inclusive atmosphere. Set performance expectations, conduct reviews, and foster a positive work environment. Lead by example, encourage teamwork, creativity, and continuous learning.

• Five years of experience in entertainment center management or similar role preferred.
• Familiarity with FEC operations, including bowling, arcade games, and attractions.
• Strong leadership skills and ability to motivate and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Proficiency in financial analysis and budget management.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.