Infrastructure Administrator

Join the team that is building a trusted internet for Canadians! CIRA may be best known for managing the .CA domain but our impact reaches far beyond that. We’re at the forefront of advancing cybersecurity technologies and leading projects that improve the digital experience for users across Canada and the world. Our broad scope of activities is driven by one central goal: to strengthen and secure Canada’s digital landscape.    

By joining our team, you’ll have the opportunity to make a meaningful impact, ensuring that the internet remains open, safe and accessible for everyone!  

Who You Are:  

You are a hands-on infrastructure professional who enjoys solving complex technical challenges and takes pride in building reliable, secure, and scalable environments. You thrive in a collaborative setting, working closely with colleagues across IT, security, networking, development, and business teams to deliver solutions that support organizational goals.  

Combining strong technical expertise with a sense of ownership, you effectively balance operational support, continuous improvement initiatives, and project delivery. You approach challenges with curiosity, sound judgment, and attention to detail.  

You are proactive in identifying risks and opportunities for improvement, embrace automation and continuous learning, and remain calm and methodical when responding to incidents or supporting critical systems. Above all, you are committed to operational excellence and enabling the success of those around you. 

What You’ll Do:  

• Oversee the storage, compute, virtualization, monitoring, logging and alerting infrastructure  
• Install, configure, and troubleshoot hardware and software components 
• Collaborate with various teams within business units including security, networking, system administration and helpdesk
• Work on projects with various teams across the organization, vendors and stakeholders, eliciting and documenting requirements and contributing to project plans
• Administer backup systems and regularly test recovery procedures 
• Maintain the lifecycle of IT assets, including planning, acquisition, deployment, and decommissioning
• Identify risks, opportunities, and areas for improvement within CIRA's IT environments
• Track and prioritize tasks, issues, incidents, and backlog items using ticket management system 
• Coordinate maintenance and support tasks with 3rd party suppliers 
• Manage the technical tools that all business units use to develop, support, and maintain our internal and external facing products 
• Oversee licensing compliance and renewals for IT infrastructure tools
• Manage OS provisioning and OS level patching 
• Operate and maintain virtual, physical, and cloud infrastructure 
• Implement and execute change management and incident response processes in alignment with ISO 27001:2022 policies, controls, and procedures
• Participate in the after-hours on-call rotation
• Travel to data centers located in Toronto and Montreal as necessary  

What You Bring:  

• A bachelor’s degree in computer science or equivalent experience in a technical field 
• 7-10 years of work experience in IT systems, data centers, networking, architecture, security, documentation and reporting 
• Excellent knowledge of Linux (RHEL, Satellite and Ubuntu), physical and virtual server management (Cisco UCS, Dell OpenManage, VMWare ESXi, Microsoft Hyper-V) and NetApp ONTAP
• Working knowledge of Windows Servers, Splunk, Nagios, Icinga, Commvault Metallic, GitLab, Terraform, Ansible, Docker, Jira and Confluence 
• Knowledge of industry best practices and staying up to date in the technology domain 

Who We Are:  

At CIRA, we’re driven by a passion to make a positive impact on Canada’s digital future. We’re not just asking, ‘What more can we do?’—we’re actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Region’s Top Employers for ten years is a testament to our vibrant culture. We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere. If you’re passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet! 

CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged. Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization. No matter where you work from, you'll always feel part of our vibrant team and our shared mission. 

At CIRA, people remain at the centre of our recruitment process. While CIRA uses recruitment platforms that include artificial intelligence-enabled features, which may be used to support administrative processes or skills-based assessments, these features are intended to assist our recruitment activities and do not replace human judgment. All applicant screenings, interviews, evaluations and selection decisions are conducted by our staff. Artificial intelligence is not used to make autonomous or final hiring decisions. 

This posting is for an existing vacancy. For any accommodations during the recruitment process, please contact us at peopleandculture@cira.ca.