Agent, Monitoring Center and Support

JOIN OUR TEAM!

THE ROLE

From the centralized surveillance center, agents help prevent losses in our network of more than 1,795 stores across Canada, as well as two distribution centers and five service centers. You help ensure the safety of property and people by responding to emergency calls, providing immediate support to operations and our customers (store employees, distribution center employees, and service center employees) by contacting the appropriate emergency services depending on the situation.

WHAT YOU’LL DO

• Prepare corporate security or loss prevention incident files (30%);
• Respond to urgent and non-urgent calls (25%);
• Carry out video surveillance for our service centers, distribution center and sites (15%);
• Participate in the development of corporate security or loss prevention plans or programs (10%);
• Work closely with police forces, government agencies and partners (10%); 
• Conduct preventive foot patrols at our distribution center and respond to incidents (5%); 
• All other related tasks, including administrative duties (5%); 

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

• High school diploma (required); 
• Be a student or have obtained a diploma in a field related to the job (major asset).  
• BSP permit (Required) ;

• Minimum of two (2) years' experience in a similar position.
• Experience in loss prevention (major asset); 
• Experience as a store employee at Alimentation Couche-Tard (major asset); 
• Experience in a call center, remote monitoring center or emergency call management center (asset).  

• Knowledge of the Criminal Code and applicable laws; 
• Autonomous, able to manage priorities and analytical; 
• Proficiency in office automation tools (Suite Office, Outlook, etc.); 
• Knowledge of video surveillance systems;
• Ability to work under pressure or in urgent situations. 

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.