QSR Lead Representative

This position directly supervises the operations of a shift in a restaurant.  The Restaurant Shift Lead coordinates the work of team members assigned to the shift and maintains the Company and Brand operational standards ensuring all guests leave satisfied.
 

• Provides excellent guest service in a fast and friendly manner and coaches team members to do the same

• Maintains a clean restaurant environment by cleaning and performing general housekeeping duties.  Assigns shift duties to team members and follows up to ensure completion.

• Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations. Coaches team members to follow guidelines for food preparation and production management.

• Ensures product quality, food safety, and operational standards are met

• Monitors and ensures accuracy of all cash, sales, and inventory control records for the duration of the shift.  Completes end of shift and end of day paperwork and counts as require

• Communicates any discrepancies to immediate supervisor

• Guarantees a safe environment for team members and guests by following all government laws and safety codes

• Completes reports on all incidents following our 5-minute rule policy

• Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

• Excellent communication skills

• Motivates, coaches, and leads team members

• Acts with integrity; keeps commitments 

• Contagious positive attitude

• Ability to gain control during stressful situations

• Exhibits a sense of urgency

• Focuses on achieving results while having fun!

• Team player who can work well with others or independently

• Frequently bend, twist at waist, kneel, squat, stand, and walk

• Occasionally climb and descend ladders

• Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises

• Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

• Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish