City of Baltimore, Mayor's Office of Employment Development

Full / Part-time

JOB RESPONSIBILITES: These may change over the course of employment.

Answers incoming telephone calls in a prompt and professional manner and according to standards. Records and distributes messages accurately.

Records reservations accurately into OT, capturing special requests and concerns as necessary.

Manages reservations to effectively seat entire dining room, running efficient waits and call ahead diners.

Practices complete guest service, using a warm greeting and welcoming guests with a smile.

Appears, dresses, and acts in a professional manner.

Possesses knowledge of food and beverages served as well as promotions and special events.

Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with guidelines.

Maintains dining room, entrance (interior and exterior), host stand, and restaurant throughout shift.

Performs additional responsibilities, although not detailed, as requested by a manager at any time.

Interacts verbally and listens attentively to guests, co-workers, and managers.

QUALIFICATIONS:

Knowledge/Skills/Aptitudes

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Knowledge of the proper etiquette and service standards.

High school diploma and/or prior experience working in guest service.

English language and professional communications skills.

Able to take direction and to work in a team environment.

Able to solve problems and work calmly and effectively under pressure.

Self-motivation and good organizational skills.

Able to stand and exert well-paced mobility for entire shift.

Good sense of balance, ability to lift, bend, kneel, stoop, and wipe.

Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly.

Effective and professional oral communication skills.

Ability to work nights and weekends