Director of Customer Development

United StatesRemoteexecutive

OtherDevelopment

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Quick Summary

Key Responsibilities

Establish and Deepen Relationships: Cultivate and sustain high-trust relationships with C-Suite executives, including Presidents and Provosts.

Technical Tools

OtherDevelopment

Civitas Learning is looking for a highly professional and confident individual to join our Customer Development team. As a Director of Customer Development you will identify solutions for the team's critical needs and lead high-impact projects. You'll manage strategic accounts while serving as a mentor, thought leader, and escalation point for the Customer Development team. You will be expected to stay current on the latest trends, best practices, challenges, and regulatory developments in higher education and apply this knowledge to proactively advise customers and inform internal strategy.

While not in sales, the role is responsible for account growth and must effectively articulate Civitas Learning's value, including Strategic Services. You will collaborate internally to manage the customer experience, guide adoption, increase engagement, and maximize ROI through Civitas capabilities.

Responsibilities

~1 min read

Required Qualifications:

Master's degree or higher
12+ years of professional work experience at an institution of higher education (university or college in the United States) or supporting colleges/universities in EdTech (or a combination of both)
Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis
Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite)
Demonstrated ability to influence and mentor team members, serving as a leader among peers
Confident challenging and leading customers; does not shy away from direct conversations; takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning
Demonstrated ability to design, deliver, and manage strategic services or managed programs for institutional customers
Problem-solver who is proactive rather than reactive in addressing customer needs
Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously
Ability to travel (travel requirements - 25%)

Preferred Qualifications

Experience using Salesforce, Slack, Gong, Claude, and Google Suite (Gmail, Docs, Sheets, Slides)
Experience with change management, training design, or organizational development in a higher education context
Familiarity with accreditation standards (MSCHE, HLC, SACSCOC), Title IV reporting, or state performance-based funding models

Competitive salary
Full benefits (paid medical, dental, vision, 401k match)
100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required)
Unlimited, flexible PTO
Every other Friday off
Monthly stipend for home office, professional development, or wellness expenses
Generous parental leave policy
Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment

Remote - US

$110,000—$165,000 USD

WHY WE LOVE WHAT WE DO:

At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most.

Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential

Civitas Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.

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