Guest Services Associate - Private Locker Room

United States·Cherry HillPart Time - work less than 24 hoursmid

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Quick Summary

Key Responsibilities

Friendly outgoing personality; Proven customer service (communication) skills; First Aid and CPR / AED certifications preferred; Ability to work well with others toward common

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OtherGuest Services

Oversees daily operations of the JCC amenities and ensures that they are operating properly for the use of our JCC members. Greet members using the second-floor wing of Fitness and Wellness and aide in any questions or services the member may need.

Responsibilities

~2 min read

→Provide superior customer service to both Private Locker Room members and JCC members alike.
→Maintain records and statistics with respect to the JCC amenities (i.e.: usage levels, equipment maintenance records, staff work schedules, whirlpool chemical logs, etc.)
→Maintain and implement all Covid-19 Safety protocols (wipe down high touch areas regularly, monitor as able, distancing guidelines and mask requirements).
→Ensure that all COVID-19 protocols are adhered to at all times including facility capacity limits on the amenities (showers, whirlpool, sauna, and steam room).
→Oversee the daily operations of the JCC Private Locker Room (men’s and women’s) including towel supplies, hydration station, amenities, cleanliness, and water testing.
→Responsible for notifying the Membership Director when supplies and equipment are needed.
→Greet and maintain ongoing communication with all members of the JCC entering via the second floor.
→Assist with monitoring the JFit Studio and Wellness Studio.
→Monitor Fitness and Wellness access via the second-floor access point located by the spa.
→Welcome and assist members/visitors with appointments for Massage and Chiropractic.
→Along with Membership Management staff, maintain equipment and facilities including, chemical testing, whirlpool cleanliness (drain, clean and refill), Steam Room maintenance, Sauna
Maintenance, and overall facility cleanliness.
→Maintain amenities including soaps, hydration station, fruit etc., and track inventory and alert Sodexo/Membership Management staff of needed supplies.
→Report unclean conditions, safety hazards and malfunctioning equipment to Management. and Sodexo Management.
→Assist in the promotion of agency wide programs to ensure the productive, effective, and efficient operation of the Agency.
→Consistently review all happenings within the JCC so that you can share important information with our membership.
→Additional responsibilities may be added periodically based upon the needs of the Membership Department and of the Katz JCC.
→It is essential that all staff participate in a variety of agency wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information.

Requirements

~1 min read

Friendly outgoing personality;
Proven customer service (communication) skills;
First Aid and CPR / AED certifications preferred;
Ability to work well with others toward common goal;
Ability to troubleshoot amenities (whirlpool, steam, sauna);
Computer skills in Microsoft Office – Outlook, Word, Excel
Ability to work in multiple computer programs -Daxko, Group Ex Pro and MindBody.