IT Support

The IT Support primary responsibility is providing first-line IT support - troubleshooting common Windows, Microsoft 365, networking, and PC-related issues. As a secondary responsibility, the role will support client-service activities for existing customers during quieter helpdesk periods through prepared calls and emails. The successful candidate will work closely with the UK team and may eventually provide independent weekend IT support.

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  Provide first-line IT support by handling customer calls and support 

  tickets, troubleshooting Windows 11, Microsoft 365, Outlook, networking/Wi-Fi, printers, login issues, and general PC problems
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  Investigate and resolve issues using company procedures and knowledge resources, escalating complex or high-risk concerns when needed
• →Accurately document support requests, troubleshooting steps, actions taken, outcomes, and necessary handover notes
• →Assist with prepared client-service campaigns during quieter helpdesk periods, including customer calls, emails, and service follow-ups
• →Clearly explain technical issues and service information to customers while maintaining a professional and friendly experience
• →Create and update tickets or tasks for the UK team and ensure customer requests are properly documented and followed through
• →Work closely with the Optima UK team during training and follow company procedures for security, data protection, and customer information

• 1-2 years of IT Helpdesk experience
• Strong verbal and written communication.
• Experience with Windows 11, Microsoft 365, Outlook, networking/Wi-Fi, and remote support
• Comfortable with Microsoft Teams, Word, Excel, and similar tools
• Strong troubleshooting and problem-solving skills
• Customer-focused with a calm and professional telephone manner.

• Willing to work UK hours and potential weekends

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!