Production Coordinator

We are looking for a Production Coordinator to manage customer orders. The role involves sending and verifying order acknowledgments, coordinating artwork approvals, and ensuring supplier and customer communication.

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  Receive and clarify customer order instructions from the Coordinator

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  Update CRM quote with final order details (PO no./delivery date/delivery address) and convert quote

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  Make necessary amendments in Sage to correct SO and PO(s) for clothing orders and other anomalies after conversion

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  Send Order Acknowledgement to customers for checking

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  Send Purchase order to Supplier(s) along with artwork if available at the time of order

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  Receive order acknowledgments from suppliers and cross-check against our PO to ensure accuracy in details such as price, quantity, delivery date, etc

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  Liaise with the Coordinator and supplier to resolve any discrepancies

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  Chase customers for artwork in a timely manner if not sent with the PO, as requested by the supplier

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  Chase supplier for artwork proof if not supplied within the usual timeframe

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  Coordinate with customers and suppliers to ensure artwork proof is approved by the required deadline

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  Provide necessary booking details to suppliers before goods are dispatched

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  Regularly follow up with suppliers to ensure orders are on schedule and dispatched in time

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  Maintain ongoing communication with the Coordinator to keep them informed of the progress of customer jobs

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  Seek assistance from the Coordinator for responding to supplier/customer queries that require their involvement

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  Confirm job dispatch and inform the Coordinator by sending them the order acknowledgement with the actual dispatch date. This enables them to complete the GP sheet, invoice the job, and close the job on CRM

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  Ensure all necessary communications throughout the process are filed within CRM to provide a complete record of the job

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  Assist in the training of new Production Coordinators

• At least 1 year of relevant or related experience required

• Exceptional attention to detail with strong communication skills, both over the phone and via email

• Proven ability to multitask effectively in a fast-paced environment

• Must achieve industry certification at the AS (Advertising Specialist) level and internal certification in Continuous Improvement (CI) within designated timeframes

• Office administration experience is a plus.

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!