Front Desk - Director of First Impressions

The Director of First Impressions serves as the first point of contact for patients, providing a warm welcome and ensuring a professional, efficient front desk experience. This role supports clinic operations through exceptional customer service, data entry, scheduling, and administrative support while fostering a positive impression of the clinic.

Key Responsibilities:

Supports:

• Greets and ensures all patients feel welcomed, valued, and confident in their choice of care provider.
• Provides excellent phone and in-person communication, including scheduling, follow-ups, and general inquiries.
• Performs quick and accurate data entry into electronic health records, insurance and practice management systems; electronic document management across multiple platforms.
• Performs multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and professionalism.
• Remains current on relevant issues, practices, laws, policies, including OSHA, HIPPA & PHI requirements.
• Performs additional duties as assigned.

Collaborates:

• Works closely with front desk teammates and clinical staff to support efficient patient flow and operational needs.

Required:

• Travel to other locations for training or meetings as needed.
• Adhere to the company's core values and serve a culture of service.
• Take charge of front desk responsibilities with a calm and composed demeanor.
• Delegate or prioritize tasks effectively to meet workflow needs.
• Promote and participate in ongoing education and training.
• Commit to participating in strategic initiatives and special projects as needed.
• Complete relevant department certifications within designated timeframe. 
  
• Ability to accept and verify all payment methods collected from patients including cash, check, credit cards and financing companies.
• Commit to a full-time position, working five days a week, with flexibility based on business needs, including rotating Saturdays (Required) Must be available: 7:30am to 5:30pm, Monday through Friday; Rotating Saturday schedule 7:30 – 11:30 am

Qualifications:

• Education: High school diploma or equivalent required
• Professional Appearance and Presentation Required
• Experience: Prior front desk, receptionist, or customer service experience preferred
• Strong computer and organizational skills including intermediate knowledge of Word, Excel, PowerPoint and Google Drive or similar cloud-based file management systems.
• Excellent phone and in-person communication skills.
• Ability to multi-task and maintain professionalism in a fast-paced environment.
• Values Alignment: Demonstrated commitment to core values – Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble.
• Bi-lingual Preferred

Non-exempt / Hourly Position

Reports to: Assistant Center Director