Customer Success Manager w/ Commercial Construction Experience

United StatesRemoteFull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

The Role Our Customer Success Managers are responsible for making sure our contractors get the most value out of Clearstory.

Technical Tools

Customer Success ManagerCustomer

Our Customer Success Managers are responsible for making sure our contractors get the most value out of Clearstory. You will be managing Specialty Contractor customers from launch to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and focus on ensuring our customers are successful.

Requirements

~1 min read

*Commercial Construction experience*
Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds
Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company
Ability to influence and challenge conventional wisdom
3+ years of relevant industry or role experience.
Proven track record of demonstrated ability to project manage and create relationships
Excellent verbal and written communication skills

What We Offer

~1 min read

✓Experience and contribution to the building of our customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product

✓Close collaboration with the executive leadership team

✓Ability to work with a new product category that has already found product market fit

✓Experience at a venture backed growth startup

✓Flexible remote work

✓Competitive market-rate salary for a Series B company

✓Subsidized healthcare, vision, and dental

✓Early equity!