Clever Real Estate~4d ago

Customer Service Manager

USRemotemid

OtherCustomer Service Manager

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Quick Summary

Key Responsibilities

1s, feedback, coverage planning, and development conversations Own day-to-day operations: SLA management, QA, escalation support, and resolution quality across SMS, email,

Requirements Summary

Real estate, mortgage, or proptech experience Experience with regulated communications (TCPA, recorded calls,

Technical Tools

OtherCustomer Service Manager

💰Salary: $60-70k base, $65-75k OTE

Responsibilities

~1 min read

→2+ years in customer support or service, with at least 1 year in a leadership role
→Has managed at least 3 direct reports
→Experience in an omnichannel service environment (SMS, email, chat, phone)
→Experience with CRM platforms (HubSpot a plus)

Nice to Have

~1 min read

Real estate, mortgage, or proptech experience
Experience with regulated communications (TCPA, recorded calls, disclosures)
Contact center experience in a high-growth or startup environment
Experience with VOC programs, surveys, or review management

What We Offer

~1 min read

💰 Salary: $60-70k base, $65-75k OTE

🏥 Comprehensive Benefits: Medical, dental, vision, and life insurance

🌴 Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays

📚 Professional Development: Annual budget for learning and career growth

🏝️ Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones

🏡 Clever Product Benefit: Exclusive access to Clever homeownership perks

🖥️ Work-From-Home Stipend: Support for your remote workspace

💼 401(k): Retirement plan administered through Guideline

👶 Parental Leave: 6–12 weeks of paid parental leave

💙 Wellness Benefits: Free counseling sessions and optional weekly meditation

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.