Senior Programme Lead (GP)

Johannesburg · Johannesburgsenior

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Quick Summary

Key Responsibilities

Design and document a 'Remote Management Handbook' to manage 40+ schools without losing quality.

Requirements Summary

Actively ideate and build new operational workflows rather than simply following existing ones. II.

Technical Tools

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Click Learning is tackling South Africa’s education crisis with smart, scalable solutions that make a real difference. We deliver interactive online programmes that boost literacy, numeracy, and digital skills for primary school learners in under-resourced communities. By combining technology with on-the-ground support, we’re helping children build the foundations they need for long-term success and to build sustainable livelihoods. As a secondary outcome, we create jobs for previously unemployed youth to support in the schools and provide them with skills development to move onto better employment opportunities. We’re growing—and we’re looking for people who want their work to matter.

This strategic role is designed to re-engineer how Click Learning operates at scale. Managing a larger-than-standard portfolio of 40 to 50 schools, this role moves away from traditional day-to-day supervision toward a data-driven, exception-based management model. You will be responsible for 'keeping green schools green' through automation and remote engagement, while using Business Intelligence (BI) to diagnose and intervene in underperforming sites.

Please note that the responsibilities of this position are iterative. We anticipate the scope of the role will evolve in tandem with our organizational needs and project milestones.

What you'll do?

Operational Reimagining: Design and document a 'Remote Management Handbook' to manage 40+ schools without losing quality.
Automated Flagging: Work with the BI team to build dashboards that trigger automated 'warning' flags and escalation protocols for schools falling below time targets.
Remote Engagement: Implement 'push-based' engagement strategies, including webinars, bulk communication tools, and remote facilitator coaching to reduce on-site travel requirements.
Sandbox Innovation: Actively ideate and build new operational workflows rather than simply following existing ones.

BI Diagnosis: Translate raw usage data into specific 'prescriptions.' If a school is failing, you identify if the root cause is technical, a skill deficit, or a stakeholder buy-in issue.
Integrated Training: Assume accountability for training within your portfolio. Deliver targeted, 'bite-sized' remediation (1:1 or small group) to close gaps identified by data, leveraging AI-focused and pre-recorded content.
Quality Control: Ensure the 'Click standard' is maintained remotely, intervening physically only when data indicates a critical failure that remote protocols cannot fix.

District Account Management: Operate at a high level with District Officials, using M&E data and 'impact storytelling' to maintain regional buy-in.
Senior School Relations: Maintain trust with Principals across a wide geography, using automated reporting to keep them informed and accountable.
Facilitator Engagement: Shift from 'supervision' to 'engagement,' managing a large remote team of facilitators through centralized communication channels and biometric/automated clock-in systems.

The 'Architect' Mindset: You enjoy building the plane while flying it. You are comfortable in a 'sandbox' environment where you define your own KPIs.
Technical Savvy: High comfort level with EdTech, facial recognition/biometric systems, and AI-driven content tools.
Communication: Ability to engage a District Director in the morning and troubleshoot with a facilitator in a rural lab in the afternoon.
Self-Starter: You do not require prescriptive guidelines; you create the guidelines for others to follow.