Customer Success- (B.tech)

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

• 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.

• Bachelor's degree in Engineering is mandatory. (B.Tech/BE) 
• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.
• Experience leading technical product demos and customer onboarding conversations.
• Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms.
• Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
• Experience managing multiple customer implementations in a fast-paced environment.
• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.
• A proactive mindset with strong ownership, curiosity, and a continuous learning approach.

• →Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals.
• →Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation.
• →Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting.
• →Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers.
• →Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines.
• →Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience.
• →Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations.
• →Anticipate risks early, identify potential delays, and resolve issues before they impact customer success.
• →Take complete ownership of customer issues and drive them to resolution with urgency and accountability.
• →Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth.