Assistant Manager - Square One

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store. 

• →Delivering and Impacting Business Results 
• →Assist in motivating staff and align daily activities to achieve business goals
• →Monitor sales floor and zone coverage to drive sales and maintain customer focus 
• →Model and Ensure dress code compliance
• →Monitor service associate breaks and shift changes 
• →Communicate top and bottom sellers to Store Manager
• →Respond to changing demands of the business 
• →Conduct hourly sales reads and coach staff on exceeding sales targets
• →Achieve personal sales targets Customer Focus
• →Protect the customer experience in all business areas
• →Focus staff on the importance of the quality of our relationships with our customers
• →Ensure proper training on product knowledge for staff
• →Lead by example in client capture results Operational Standards
• →Ensure compliance with all policies and procedures
• →Ensure daily monitoring and execution of sales and payroll goals.
• →Uphold and model established best practices
• →Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
• →Strict compliance and adhering to the application of policies and procedures Leadership Attributes
• →Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
• →Effectively leverages and appropriately delegates responsibilities to staff.
• →Fosters a challenging and positive team environment in which members participate, cooperate with and support each other • Provides a clear sense of direction for service associates.
• →Takes accountability for personal results Loss Prevention
• →Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
• →Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards 

• A minimum of 1 year of retail management experience
• Excellent interpersonal skills supporting a team environment
• Excellent English communication verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results
• Hours/days of work vary due to the demands of the business
• Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock